Wordpress sites are down

Incident Report for OpenChannel

Postmortem

An issue with our hosting provider WP Engine caused Wordpress based marketplace and partner portal sites to go down.

This issue was caused by a bad server update that was pushed to all machines in the cluster at the same time.

WP Engine has committed to doing rolling updates in the future.

Posted Jul 06, 2021 - 15:42 UTC

Resolved

This incident has been resolved.

Posted Apr 29, 2021 - 22:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 29, 2021 - 22:25 UTC

Update

We are continuing to investigate this issue.

Posted Apr 29, 2021 - 22:17 UTC

Investigating

Wordpress based marketplaces are down. We're working with our hosting provider to fix the issue.

Posted Apr 29, 2021 - 22:05 UTC